![]() Always check compatibility of any purchased products with other material facts that can affect results described. Please note: It is the customer’s responsibility to patch test any product prior to use. If you feel that an item you have receive is faulty, please report this immediately in writing with detailed information on the issue at a return / refund / replacement / exchange is required due to a fault, TJ Beauty Products will provide full details on this process during email correspondence. TJ Beauty Products cannot accept responsibility for damages / shortages / incorrect products reported after the stated 24 hour period. This process may involve you completing a Non Receipt of Goods Declaration Form. If a return / refund / replacement / exchange is required, TJ Beauty Products will provide full details on this process during email correspondence. Any damages / shortages / incorrect products must be reported in writing at 24 hours from receipt of goods, with full details of the issue. This section provides more information on returns for the following:ĭamages / Shortages / Incorrect ProductsFaulty ProductsReactions to ProductsRefused / Undeliverable PackagesDamages / Shortages / Incorrect Products It may be that you need to return an item for another reason other than listed above. Items ordered from our Outlet section are not eligible to be returned for a refund or exchange. If you exercise your right of cancellation after 14 days of receipt of the order, any returned goods must be in perfect resalable condition (inner and outer packaging fully intact) and are subject to a 25% re-stocking charge. We aim to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Refunds can only be made to the billing details provided when ordering. Once a refund has been issued you will receive a confirmation email detailing the amount that has been refunded, and the item(s) that we have received back. ![]() Please note that this does not affect your statutory rights. Some goods are non-returnable for hygiene reasons. Please put a contact number on your returns form should you require an exchange.Īny delivery charges paid for on an initial order are not eligible for a refund. Please clearly state on the returns form the reason for return and whether you require a refund or exchange. We would recommend that you return your items via a tracked delivery service. Returns postage is at your own cost and risk. ![]() If an item(s) is returned to us and it has been used / opened / is not in a resalable condition or does not pass the UV light checking process, the item(s) will be returned to the customer without prior notice. If a purchased product has been used or opened (hologram no longer intact, manufacturer / factory seal no longer in place or packaging damaged), then it will not be eligible for a return, refund or exchange. The below information is extracted from our standard terms and conditions, which customers agree to when placing an order: Returns Product At: 255 Walworth Road, London SE17 1RL To return an item(s), please include your order number, full name, and shipping address on a piece of paper inside and ship to the address below: ![]() In many cases it will just be an airlock in the bottle, and we can explain how to release this and get the pump working as normal. Please note: If you believe you have a product with a fault, please contact us on 02 or returning an item. You can return an item if…It has not been opened or usedIt is in perfect resalable conditionIt is returned to us within 14 days of receipt of the order You cannot return an item if…The product has been openedThe product has been used. ![]() Please see the below information on whether you can return an item (this does not effect your statutory rights). Due to the nature of the products we sell, items cannot always be returned. We understand that on occasion you may need to return an item. This is our Returns & Refund Policy, we hope it is pretty clear but if you have any questions please contact us here or call our freephone number (free for landlines only, mobiles will be charged) 02. ![]()
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